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📅 Load DTR Report
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Drop or click to load the DTR report SCI DTR export — detected automatically
Accepts .xlsx or .csv
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🛰️ SARA+ — Customer Records ↗ Open in new tab
📊 Report Overview
Total Customers
—
unique phone numbers
Total Orders
—
product rows
DTV Records
—
VIDEO rows
Multi-Product
—
customers w/ 2+ products
📦 Product Breakdown
Multiple DTV records for this number
?
—
Order ID
Sales Rep
ICD
Order Date
↗ Open in SARA+
📡 DirecTV —
Package
BAN
Install Date
DTR Status
Account Status
🌐 Internet —
Package
Type
Status
Order Type
Install Date
BAN
📱 Phone —
Package
Type
Status
Wireless Type
Install Date
BAN
Notes
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Called By
Disposition
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No record found

No orders match that phone number

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Total Orders Yesterday
0
→
Load an Order Log to see available dates.
 · 📦 VIDEO orders
0 unique phones
Tap any phone number to copy it individually
Show / Hide Columns
Office
Rep
Customer
Order Date
DTR Status
Phone Number
Package
SARA+
Disposition
Called By
🚨 Escalate Queue
No BAN issues + manually flagged records
0 NO BAN 0 Manual 0 Total
NO BAN entries auto-update with each Order Log; manual flags persist
📚 Product Knowledge Training  DTV APTEL · v1.0 · Tap a section to expand
🔗 Quick Links & Resources
📡 Channel Package Line Up directv.com/packages 📋 Registration Guide Google Slides · Step-by-step ✅ Registration Link directv.com/accounts/registration 🎬 Gemini Set Up Video Vimeo · Training walkthrough 🍎 DirecTV App · Apple Store apps.apple.com ▶️ DirecTV App · Play Store play.google.com
Important Numbers DTV Supervisor ID: RG7155
Key Contacts
DIRECTV Customer Service 800.531.5000 All customer issues, billing, promotions, etc.
KCC Support Team 866.243.8878 Order processing when Sara+ is unavailable
DIRECTV via Internet Tech Support 866.986.0944 Assistance with login issues
Analyst Credit Review 866.595.3030 Option #2
Mon–Sun: 7:00am – 9:00pm PST
Migrations 877.981.9709
Sara+ Support 866.801.1329 · support@saraplus.com
Mon–Fri: 8am – 8pm CST Sat–Sun: 9am – 8pm CST
Escalations
Retail Services 800.323.1994 · Retailservices@mydirectv.com
Mon–Fri: 6:30am – 6:00pm CT Sat–Sun: Closed · contact 877.723.4808
Include in escalation:
  • Dealer Business Name
  • Dealer Code
  • Corp ID 83292
  • Order Type: Video
  • Customer Name & BAN
  • Description of Issue to be investigated
Important Numbers AT&T
AT&T NDS VIP Line (833) 603-3321
AT&T Internet Department (855) 920-0146
Important Numbers Frontier
Frontier Internet 1-800-239-4430
STI Agent Support (Agent Facing) (844) 591-4880
Technical Support (Customer Facing) 1-800-921-8106
Frontier Customer Service 1-800-921-8101
Credit Collections (866) 293-7026
Owner Resources
Office owners, phone numbers, and email contacts
0 Contacts
Click a phone number to call · Click an email to draft a message
🏢
No office selected
Search for an owner name above to audit their VIDEO orders.
BRE Records
0
0 unique phones 0 timezones
Records grouped by timezone — BRE End Date sorted latest first within each group
⚠️
No BRE report loaded
Load the SCI National Pending report above to see customers at risk of unexpected billing.
Callable Orders by Due Date
0
No DTR report loaded · · 📅 Confirmed · not DTV · not past due
0 due dates 0 unique phones 0 callable now 0 worked
Copy actions apply to the due-date tab you are on · notes and dispositions save automatically
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